Return & Refund Policy

Return Policy

We offer a 30-day return policy, meaning you have 30 days from the receipt of your item to request a return.

Countries & Policy

Countries:
Australia, Canada, United Kingdom, United States

Policy URL:
https://vanoirinspect.com/pages/return-refund-policy

Eligibility for Returns:

• Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.
• Returns are accepted for both defective and non-defective products.

To initiate a return, contact us at support@vanoirinspect.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at support@vanoirinspect.com.

Damages and Issues:
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exchanges:
We do not accept exchanges. The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Product Condition & Return Window:

• Product Condition: New only
• Return Window: 30 days

Method & Fees:

• Method: By mail
• Return Label: Included in the package, Free
• Restocking Fees: No cost
• Refund Processing Time: 10 days

Refunds:
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For more information or assistance, contact us at support@vanoirinspect.com.